CUSTOMER SERVICE COORDINATOR Jobs at ANA EXPORTS PTE. LTD. in Singapore

ANA EXPORTS PTE. LTD. is currently accepting applications for the position of CUSTOMER SERVICE COORDINATOR in the Singapore area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

ANA EXPORTS PTE. LTD. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Job Description

• Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team.
• Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
• Managing and supervising day-to-day operations of the entire business operations.
• Lead the sales team to achieve target and fully responsible for the customer relations
• Working with accounting and management team to set budgets.
• Navigating business based on financial reports related to budgets, account payables, account receivables, expenses etc.
• Monitor spending, and processing payroll and other expenses.
• Developing long-term business plans based on these reports
• Budgeting and forecasting for the business
• Ensuring warehouse has enough stock for sales and necessary supplies and all equipment is working and properly maintained.
• Maintain an optimum inventory that is always having enough stock for sales at the same time there should be no stock overflow.
• Planning, scheduling, and promoting events, including meetings, conferences, interviews, orientations.
• Hiring, training, and evaluating employees, taking corrective action when necessary and training sessions.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensure operations adhere to policies and regulations
• Must work Weekly 6 days from Shop opening to Shop closing(8 am to 8 pm with 3 hours break, Saturday, Sunday and Public Holidays must work)

Requirements

• Minimum Education A Lelvel or Diploma Higher education preferred.
• Minimum 3 years’ experience
• Good integrity and personality.
• Role models exceptional customer service.
• Creates a positive internal and external customer experience.
• Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor.
• Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales.
• Familiarity in human resources, and customer service procedures.
• Maintains all organizational, cleanliness and recovery standards for the backroom area according to established company procedures.
• Performs other duties as assigned.
• Train and streamline newly recruited staffs in business operations.
• Must work Weekly 6 days from Shop opening to Shop closing(10 am to 10 pm with 3 hours break, Saturday, Sunday must work)
• Able to handle export import documentation works particularly customs clearances.
• Must have a clear knowledge and experience in plastics and foam material items.
• Able to work long hours in festive seasons.
• In case of emergencies, that is in absence of porters needs to load, unload goods. (Able to handle 25 kg, 50 kg bags).
• Effective communications skills with commanding power.
• Capable to lead the Sales and Purchases teams.
• Capable to train and streamline new recruitments.
• Must work Weekly 6 days from Shop opening to Shop closing(8 am to 8 pm with 3 hours break, Saturday, Sunday and Public Holidays must work)

Benefit

• Bonus for overtime
• Gain experience
• Comfortable work environment