Passenger Services Specialist Jobs at GTRSG PTE. LTD. in Singapore

Published 10 months ago

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GTRSG PTE. LTD. is currently accepting applications for the position of Passenger Services Specialist in the Singapore area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,100 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

GTRSG PTE. LTD. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Position:Passenger Services Specialist
Job Function:Other
Seniority Level:Entry level
Salary:SGD 2.100 - SGD 6.100 per Month
Employment Type:Full-time

Job Description

Job Description

Job title: Passenger Services Specialist

Reporting to: Duty Manager (PAX) and Airline Relation Manager (ARM)

Grade: GE 4

Overall Responsibilities

Reporting to the Duty Manager (PAX) and Airline Relation Manager (ARM), you are responsible for providing overall day to day supervision and creating a pleasant experience for passengers’ departure.

Duties & Responsibilities

  • Utilizing the staff strength (staff deployment) to ensure that all the gate duties and check-in counters are fully optimized
  • Ensuring each area is fully manned depending on operation requirement
  • Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
  • Conduct pre-flight briefing and ensure that his subordinates are conversant with the standing regulations and procedures. Ensure that each flight is handled according to precision timing.
  • Assist and guide Passenger Service Associate (PSA) facing difficulty in handling passengers
  • Conduct periodic reviews of rosters with teams to ensure optimal deployment and cross team supports
  • Coordinate the supply and delivery of required airline stocks and supplies for operational use
  • Provide periodic feedback to service crew provider on their crew performance to ensure the performance of service crew meets the service levels
  • Counsel errant staff and respond to staff feedback and needs
  • Ensure daily operational reports are submitted and follow up actions carried out
  • Ensuring check-in counter queues are well managed
  • Ensuring flight departure/arrival operations are smooth and OTP is not compromised
  • Sort out discrepancies and last-minute requests at the counter and gate (e.g. duplicate check-in, immigration cases, seat duplication, missing passengers, upgrading and seat change, etc.)
  • Process standby passengers, interline passengers, upgrading and other passengers that required special handling
  • Ensure flight are finalized on time and all required APIS are sent
  • To perform service desk duties when assigned (e.g. Ticket sales, excess baggage payment collection, collection of rebooking fees)
  • Ensure the Sales tally against the transactions by the end of the shift
  • Ensure all records and documentation at Sales Desk are kept in good order
  • Monitoring of gate departure
  • Provide support and guidance to Gate staff during exception gate handling / disruption handling
  • Responsible for housekeeping and cleanliness of the work area
  • Ensuring staff complies with the company/airline regulations and to maintain discipline
  • Perform administrative duties e.g. prepare and distribute General Declaration and Passenger Manifests, etc
  • Adhere strictly to the grooming guidelines and be customer-centric
  • In compliance with Personal Data Protection Commission’s regulations, PSSs are to ensure that all flight related printout, documents or forms containing passenger(s)’ names and other information is not made accessible to public which may result to leakage of passenger’s personal data. These forms should be disposed into the document disposal waste bins (800 Super Waste) at designated operations offices.
  • Perform any other duties as assigned by his superiors.

Key Attributes

  • Minimum GCE ‘O’ Level or equivalent with minimum 3 years of aviation service industry experience
  • Fresh diploma graduates welcome to apply for traineeship program
  • Able to perform rotating shift work including weekends and public holidays
  • Customer Oriented and a good team player
  • Good computer skills (especially in Microsoft words and excel)
  • Able to converse and write in English confidently
  • Good people management skills


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information



GTRSG PTE. LTD. is a Singapore-based engineering and consulting firm with over 20 years of experience in providing professional services in all aspects of civil engineering.

The company specializes in providing integrated solutions such as feasibility studies, project consultancy, project management and civil engineering designs to both public and private sector clients in Singapore and the region.

GTRSG has a team of experienced engineers, project managers and senior leadership personnel who have been providing comprehensive management and engineering consulting services to various clients in the private and public sectors.

At GTRSG, our mission is to deliver reliable and innovative solutions that conform to the highest standards of quality, safety, and environmental sustainability; while at the same time, enable our clients to achieve their goals quickly, cost-effectively and efficiently.

GTRSG’s services cover the full cycle of civil engineering, from feasibility studies and planning to final designs and post-construction services. We are proud of our long track record of delivering successful projects in accordance with the clients’ requirements.

Check other vacancies from the company: GTRSG PTE. LTD.