In Room Dining Waiter Jobs at CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. in Singapore

Published 10 months ago

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CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is currently accepting applications for the position of In Room Dining Waiter in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Management and Manufacturing skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
Position:In Room Dining Waiter
Region:Singapore
Job Function:Management and Manufacturing
Seniority Level:Entry level
Employment Type:Full-time

Job Description

Under the general guidance of the In Room Dining Manager, the incumbent shall be the dedicated associate responsible in assisting the In Room Dining department of the hotel being the first point of contact to In Room dining for all guests. He will take guest orders via phone, Inputs Food and Beverage orders through Point of sale, coordinates guest amenities, check on guest satisfaction after every order served and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell Food and Beverage by making well Informed and eloquent suggestions. Collect Payments and Pay Gratuities.

How your day looks like?

  • Accurately taking Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered. Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques.
  • Input Guest orders in Micros and issue guest check for each order. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef.
  • Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Offer information on all menu items, beverage items and help guest with food and wine pairings, advised guest with approximate time frame for preparation, delivery and answer any other general guest questions.
  • Monitor guest orders and ensure that all guest orders are delivered within the quoted time. The Guest order tickets should have both what time the order was taken and the delivery time.
  • Coordinate guest amenities with Executive office and follow up with front desk and House quality of any room changes, cancelations, do not disturb rooms.
  • Co-ordinate with house quality department for pick-up of Guest trays and Tables after completion of guest meals. Maintain the pick-up log and follow up with service staff for tray pick-ups.
  • Give courtesy call to guest room after every call to check on the satisfaction on the overall meal experience
  • Assist the In Room Dining staff during peak times and help in coordinating and setting up In Room Dining tables for servers. Provide general supervision and coordination of In Room Dining Servers.
  • Responsible for issued banks, payments, change and accuracy of closed checks. Accurately calculate, monitor and pay gratuities to food and beverage employees. Conduct shift end reports and forward them to the accounting department.
  • Take ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty.
  • Committed to highest level of telephone etiquette in pertaining all call in enquiry.
  • Create monthly guest database reports for long stay and regular guests in regards to their dietary habits and special requests.
  • Will keep up to date with all F&B initiatives within the In Room Dining department at all times and communicate the same to my subordinates.
  • Continuous updates for guest history.
  • Achieve sales targets if provided for.
  • Maintaining harmonious relationships and good communication within the outlet, regardless of guests / patrons or other associates.

How do I deliver this?

  • Tell it like it is- Authentic, honest, you mean it, sincere, true.
  • Have fun and make friends – fun, energetic, whimsical, upbeat, “wink”, casual.
  • I’ve got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows – thru, dependable.
  • Play to win – Original, cutting edge, new, “outside the box”; open to new possibilities, different.
  • Right here, right now – Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.

Industry:

Craig Road Property Holdings Pte. Ltd. is a Singapore-based real estate company that is well established in the South East Asia region. It has been actively involved in property development, investment, and management for many years. The company provides high-quality residential and commercial properties, focusing on developing both luxury and affordable housing. It is committed to providing quality service and creating enduring value to its clients and partners. Craig Road Property Holdings has a long-standing commitment to sound corporate governance, responsible social behavior, and environmentally sustainable practices. It is committed to upholding an ethical and transparent approach to business.

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