Guest Services Officer Jobs at SHANGRI-LA HOTEL LIMITED in Singapore

Published 12 months ago

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Welcome to our job portal, where SHANGRI-LA HOTEL LIMITED is offering exciting employment opportunities for the position of Guest Services Officer in the Singapore area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent Management and Manufacturing skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with SHANGRI-LA HOTEL LIMITED, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with SHANGRI-LA HOTEL LIMITED. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Position:Guest Services Officer
Job Function:Management and Manufacturing
Seniority Level:Entry level
Employment Type:Full-time

Job Description

At Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.

It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled guests’ requests with promptness and efficiency and delight our guests and internal stakeholders in every single interaction. If you have a good eye for detail, enjoy meeting people, love keeping up to date with local and hotel events, we might just have the role for you! If you see yourself as a directorial genius with a can-do attitude who can simply go the extra mile just to put a smile on our guests’ faces, then we’d love to have you as part of our Shangri-La family.

  • To have knowledge of the operational systems of the Front Desk and Guest Relations operations and related areas
  • Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
  • Drives customer delight and retention by being a role model in delighting guests in every single interaction.
  • Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
  • Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
  • Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.
  • Handles all guests’ requests or inquiries promptly and efficiently.

Job Requirements

  • Diploma/certificate in hotel management studies
  • Minimum 1 years working experience in the Front Office of a 200+ room, four/five star international hotel or related guest contact, service industry.


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information



Shangri-La Hotel Limited is a leading global hospitality and lifestyle company with a presence in over 90 countries. Shangri-La Hotels and Resorts operates over 80 distinct luxury hotels, resorts and residences located in key destinations around the world, including Australia, China, India, Sri Lanka, Taiwan and the USA. Their industry-leading portfolio of properties is renowned for its exceptional service, innovative design, and unparalleled experience. In addition, they offer world-class restaurant, banquet, and catering services, as well as extensive recreational and entertainment opportunities.

Shangri-La Hotels and Resorts prides itself on delivering quality and convenience through engaging customer service. Their team of dedicated and experienced professionals is committed to providing customers with superior service and quality experiences. In addition, Shangri-La offers a range of programs and initiatives that aim to promote sustainability, service excellence, and a commitment to creating extraordinary experiences for their guests.

Shangri-La Hotels and Resorts’ mission is to create moments of true hospitality for their guests. With a strong focus on developing long-term relationships with their customers, they strive to provide unique and memorable experiences for everyone who visits their properties. Their vision is to be the world’s leading luxury hotel company, and they are committed to upholding the highest standards set by the world’s most luxurious and iconic brands.

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