Guest Relations Officer Jobs at GALLONS & GRAPES PTE. LTD. in Singapore

Published 10 months ago

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GALLONS & GRAPES PTE. LTD. is currently accepting applications for the position of Guest Relations Officer in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,100 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

GALLONS & GRAPES PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Position:Guest Relations Officer
Job Function:Other
Seniority Level:Entry level
Salary:SGD 2.100 - SGD 6.100 per Month
Employment Type:Full-time

Job Description

Job Responsibilities

  • Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
  • Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.
  • Ensure Room Keys are distributed to the guests assigned to the respective rooms.
  • Familiar the categories, position, capacity and furnishing of every room in the premises.
  • Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
  • Responsible for accurate and efficient accounts and billing processes.
  • Undertake general office duties, including correspondence, emails, filing and switchboard.
  • Furnish information regarding: o Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.
  • Locality places of interest, special attractions or events.
  • Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.
  • Handles all incoming and outgoing mails, faxes and messages for the guests.
  • Consult and report to Supervisor on duty on unusual occurrence.
  • To perform any other duties directed by the Supervisor from time to time.

Job Requirements

  • Minimum O Level or Higher NITEC in Hospitality Operations preferred.
  • Minimum 1 years of experience preferably in the front desk service.
  • A team player and willing to learn.
  • Able to perform shift work.
  • Good verbal and written communication skills.
  • Good customer service skill.

EA License No. : 17C8537 (Gallons & Grapes Pte Ltd)

Registration No. : Chua Cheng Hua R1441516

Compensations & Benefits

Monthly Basic Salary : SGD200 – SGD2200

Working Location : 3-5 mins walk from dhoby ghaut / fort canning MRT

Nearest MRT Station : Dhoby ghaut / fort canning mrt

Working Days : Monday – Sunday, with one off day per week

Working Hours : 44hrs, 7.30am to 3.30pm, 2.30pm to 10.30pm

Annual Leave : 14 Days

Medical Benefit : SGD450 claimable per year for outpatient medical & dental treatment

AWS : Applicable

Performance Bonus : Applicable

Other Benefits : 1 Day Family Care Leave & exclusive healthcare insurance


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information



GALLONS & GRAPES PTE. LTD. is an innovative and forward-thinking wine-based lifestyle company that provides customers with a selection of handpicked wines from all over the world. Founded in 2018, GALLONS & GRAPES PTE. LTD. offers an extensive range of products for all types of wine connoisseurs, from international bottles to locally sourced wines. We are committed to finding the best wines for our customers at prices that fit any budget. We believe in fostering relationships with our suppliers and customers by creating an inviting and supportive atmosphere. Our team is passionate about wine, and strives to provide our customers with exceptional experiences. Our company offers both in-store and online shopping, making it easy for customers to stay up to date with our newest offerings. We aim to maintain a high level of customer service by offering exclusive deals, special discounts, and outstanding customer service.

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