Front Office Supervisor Jobs at Holiday Inn Express & Suites Singapore Novena in Singapore

Published 9 months ago

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Holiday Inn Express & Suites Singapore Novena is currently accepting applications for the position of Front Office Supervisor in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately $2,000 - $7,100 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Holiday Inn Express & Suites Singapore Novena operates within the Hospitality industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Holiday Inn Express & Suites Singapore Novena
Position:Front Office Supervisor
Job Function:Other
Seniority Level:Mid-Senior level
Salary:SGD 2.000 - SGD 7.100 per Month
Employment Type:Full-time

Job Description

Job Overview

The Front Office Supervisor will be the person that our guests will rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.


  • Be the warm welcome that kicks off a memorable guest experience.
  • Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
  • Conduct shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attend Group Pre-conference with Operational and Sales Leads, manage group room allocations and handle group arrivals and departures. Check responses/action all emails in a professional and timely manner. Handle IHG One Rewards Club members and non-members’ room allocation, ensure rooms are assigned according to preferences.
  • Communicate closely and regularly with Housekeeping Supervisor on room status; arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinate with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion.
  • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests.
  • Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG One Reward Club members. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
  • Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay.
  • Driving Results – Support Department in delivering to departmental targets of up-selling revenue and Loyalty enrolment. Deliver genuine guest experiences with True Hospitality.
  • Leading Others – Supervise and direct Guest Service Agents. Report to Duty Manager and support other departments at peak periods. Cooperate and communicate with other hotel departments as required.
  • Uphold safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

What We Need From You

  • A tertiary or a diploma qualification or equivalent
  • 2 years’ experience in a front desk or guest service supervisory position
  • Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths and Computers
  • A positive and keen to learn attitude
  • Must be proficient in written and spoken English and with great communication skills
  • Basic Front Office operations knowledge
  • Flexibility – night at times, weekend and holiday shifts are all part of the job


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Holiday Inn Express & Suites Singapore Novena

Industry: Hospitality

Holiday Inn Express & Suites Singapore Novena is a contemporary 3-star hotel located in the centre of Singapore. With easy access to local attractions, shopping centres, restaurants, and entertainment, guests staying at the hotel will be in close proximity to some of the city’s most interesting sights and experiences. The hotel offers a range of comfortable and modern accommodations, including standard rooms, executive suites, and apartment-style twin and quadruple rooms. All rooms come with complimentary Wi-Fi, lounge areas, and have air-conditioning. Guests can enjoy a range of professional services, such as a 24-hour reception, a concierge, and room service. The hotel also offers a full-service restaurant and bar, a business centre, and a fitness centre. Holiday Inn Express & Suites Singapore Novena is the ideal place for both leisure and business travellers, offering first-rate amenities and service in a convenient location.

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