Customer Service Specialist Jobs at ARTHREX SINGAPORE, PTE. LTD. in Singapore

ARTHREX SINGAPORE, PTE. LTD. is currently accepting applications for the position of Customer Service Specialist in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

ARTHREX SINGAPORE, PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Main Objective

The main purpose of this position is to process orders and to provide the first point of contact and communications with customers to ensure that customer needs and inquiries are addressed, and problems are studied and resolved.

The individual must also be able to standby after office hours and on weekends on a roster basis, which will be compenstated.

Essential Duties And Responsibilities

• Process orders with quality and efficiency from receipt of orders or requests from customers and sales team to delivery of goods. Prepare picking and delivery documents
• Responsible for problem solving on order discrepancies, and ensure regulatory approval before selling
• Check open order and backlog reports daily to ensure timely processing of customer orders
• Manage customer expectations, resolve customer satisfaction issues, and product return billing and credit issues
• Arrange/adjust/organize distribution of implants and loaner sets
• Provide quotes for products as requested
• Answer queries from sales and customers on stock and shipment of orders
• Interpret information on sales promotions, discounts by entering updates in SAP system
• Manage and track the loaner set movement
• Responsible to check the loaner setting before delivery
• Collaborate closely with warehouse and delivery service for daily operations
• Ensure billings are done and mail to customers in a timely manner

Incidental Duties

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education And Experience

• At least Diploma education
• Use of ERP systems

Knowledge, Skill And General Requirements

• Ability to prioritize goals and activities
• Highly customer orientated
• Ability to multi-task and handle a high volume of transactions in a fast-paced environment
• Excellent team player
• Good English communication skills – both verbal and written
• Good attention to detail
• Liaison with internal stakeholders – Sales, Warehouse, Regulatory Affairs, Quality Assurance, and Medical Education

Machine, Tools, And/or Equipment Skills

Good proficiency in Excel and SAP

Reasoning Ability

Logical and analytical with ability to link objectives with activities to product expected results. Proactive problem solver with ability to see situation from different perspectives.

Mathematical Skills

Basic mathematical skills required at Diploma level is expected.

Language And Communication Skills

Good written and verbal English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit, use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move Arthrex products (up to 10 pounds). The employee expected to maintain certain health level to travel local sites time to time to visit warehouse & distributors for occasional meetings.

Vision Requirements

Visual acuity necessary to do the job safely and effectively.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate.

Internal And External Relations

The position maintains ongoing relationships with the orthopedists, Arthrex customers, Arthrex Customer Services and hospital staff in order to support/perform duties in this position. It is required the ability to obtain cooperation and convey accurate information in a timely manner.

Only Singaporeans and PRs

Benefit

• gain experience
• taught first
• Get bonus if overtime