Customer Service Officer Jobs at Spectrum Audio Visual Pte Ltd in Singapore

Published 9 months ago

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Spectrum Audio Visual Pte Ltd is currently seeking applicants for the position of Customer Service Officer in the Singapore area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Spectrum Audio Visual Pte Ltd operates within the Telecommunications industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Spectrum Audio Visual Pte Ltd
Position:CUSTOMER SERVICE OFFICER
Hybrid
Region:Singapore
Job Function:Other
Seniority Level:Entry level
Salary:SGD 2.140 - SGD 6.000 per Month
Employment Type:Full-time
Industry:Telecommunications

Job Description

Job Description

Responsible for the provision of technical support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices

Core Responsibilities

  • Technical and Administrative Support
  • Perform remote troubleshooting to resolve technical product issues related to video conferencing and audio-visual integrated solutions
  • Creation and monitoring of cases reported by customers or onsite engineers
  • Record and maintain stock movements of Post-Sales related inventory
  • Coordinate logistical arrangements for RMA related cases
  • Maintain archive of service reports to ensure timely escalation to manufacturers, partners or suppliers.
  • Liaise with suppliers, manufacturers, and partners for technical assistance to resolve cases remotely.
  • Provide weekly reports on Faults, Preventive Maintenance and other post-sales related activities.
  • Preventive Maintenance
  • Plan and schedule impending onsite preventive maintenance sessions for contract customers
  • Compile and maintain records of completed PM service reports
  • Creation and monitoring of cases from preventive maintenance
  • Review PM reports and forward opportunities to Service Sales Manager for service-related sales, and project-related sales.

  • Resource Management
  • Allocate resources for cases engendered from reported faults, preventive maintenance, and cross-department technical support
  • Identify optimal resource to be deployed for each case based on schedule availability, skillset match, location and site familiarity.
  • Provide daily review and forecasts of manpower schedule in advance to mitigate lapses in arrangement and overbooking

Requirement

  • Minimum Diploma in any specialization
  • Must have related professional certification in the following: Extron/ Crestron
  • Must have AV certification in the following: Atlona/ Avixa/ Dante etc
  • Must have at least 2 years of experience in an AV System Integrated Background
  • Background in Manufacturer for AV Product is advantageous
  • Must have at least 2 years of experience in AV System Troubleshooting
  • Experience in Logistic/ Operation Coordination is advantageous

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

Spectrum Audio Visual Pte Ltd

Industry: Telecommunications

Spectrum Audio Visual Pte Ltd is a leading provider of audiovisual services for events, conferences and corporate meetings in Singapore. Established in 2001, the company’s goal has been to bring quality service and products to its customers and to create a seamless experience with the latest AV technologies. Spectrum Audio Visual Pte Ltd has built a reputation for offering cutting edge AV solutions and services, focusing on the needs of its customers and creating a complete AV solution to meet their requirements. The company’s portfolio includes audio/visual installation and rental services, LED walls, projection systems, complete audiovisual systems, sound systems, and more for a variety of events and applications. Spectrum Audio Visual Pte Ltd offers competitive prices and reliable service to ensure that its customers receive the highest quality of audiovisual solutions available.

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