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Customer Service Manager Jobs at Premium Automobiles Pte Ltd in Singapore

Published 9 months ago

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Premium Automobiles Pte Ltd is currently accepting applications for the position of Customer Service Manager in the Singapore area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Other skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Premium Automobiles Pte Ltd operates within the Motor Vehicle Manufacturing industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Premium Automobiles Pte Ltd
Position:CUSTOMER SERVICE MANAGER
On-site
Region:Singapore
Job Function:Other
Seniority Level:Mid-Senior level
Salary:SGD 2.140 - SGD 6.000 per Month
Employment Type:Full-time
Industry:Motor Vehicle Manufacturing

Job Description

Job Description

  • Responsible for Audi aftersales customer relationship and complain management.
  • Manage of complaints cases in an efficient and orderly manner.
  • Help to develop a customer service policy for Aftersales department.
  • To communicate with principals on aftersales customer service matters.
  • Responsible for the service quality, development and its harmony within the designated teams.
  • Facilitate Service Manager to achieve the overall aftersales KPI.
  • Responsible for (CEM) customer experience management’s rating
  • Facilitate warranty manager to better control on claim submissions with service advisor to avoid unwanted charge back.
  • Oversee operations at customer’s area, hire, train and groom staff to meet the service quality and brand image
  • Promote and encourage customer loyalty and customer retention.
  • Any other adhoc duties as and when assigned.

Job Requirements

  • Minimum Diploma or equivalent.
  • At least 3-5 years’ experience in customer service as a management level staff
  • Preferably with automotive background
  • Basic technical knowledge in vehicles are required.
  • Good business acumen with excellent problem solving skills.
  • Proven track record with strong negotiation, interpersonal and relationship building skills.
  • Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Premium Automobiles Pte Ltd

Industry: Motor Vehicle Manufacturing

Premium Automobiles Pte Ltd is a leading automotive company with a strong presence in the market. We pride ourselves on delivering exceptional quality vehicles and providing top-notch customer service. With our commitment to excellence, we have become synonymous with luxury and performance in the automotive industry.

At Premium Automobiles, we offer a wide range of premium car brands, including Audi, Porsche, and Lamborghini. Our carefully curated selection ensures that our customers have access to the latest models and cutting-edge technology. Whether you are looking for a sleek sedan, a powerful sports car, or a comfortable SUV, we have the perfect vehicle to suit your needs.

In addition to our extensive lineup of vehicles, we also provide a comprehensive range of automotive services. Our state-of-the-art service center is staffed by highly skilled technicians who are dedicated to maintaining and repairing your vehicle to the highest standards. From routine maintenance to complex repairs, you can trust our team to keep your car running smoothly.

At Premium Automobiles, we value our customers and strive to exceed their expectations. Our dedicated team of sales professionals is committed to providing personalized guidance and assistance throughout the car buying process. We understand that purchasing a luxury vehicle is a significant investment, and we work diligently to ensure that every customer finds the perfect car at the best possible price.

With our strong commitment to sustainability, we also offer a range of hybrid and electric vehicles, aligning ourselves with the global movement towards a greener future. We believe that luxury and performance can coexist with environmental responsibility, and we are proud to offer eco-friendly options to our customers.

Premium Automobiles is more than just a car dealership; we are a trusted partner for all your automotive needs. Whether you are in the market for a new vehicle, require maintenance and repairs, or simply want to explore the latest trends in the automotive industry, our team is here to assist you every step of the way.

Choose Premium Automobiles for an unparalleled automotive experience. Discover the thrill of driving a premium vehicle and enjoy the peace of mind that comes with our exceptional service and support.

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