Customer Service Executive Jobs at JIJI PTE. LTD. in Singapore

Published 8 months ago

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JIJI PTE. LTD. is currently accepting applications for the position of Customer Service Executive in the Singapore area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Other skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately $1,900 - $6,500 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

JIJI PTE. LTD. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:JIJI PTE. LTD.
Position:Customer Service Executive
Region:Singapore
Job Function:Other
Seniority Level:Mid-Senior level
Salary:SGD 1.900 - SGD 6.500 per Month
Employment Type:Full-time

Job Description

  • Free Shuttle Bus Service (Jurong East MRT)
  • Youthful & Dynamic Work Culture Environment
  • Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join JIJI.SG’s operations and customer happiness team to help us improve and exceed our customers’ expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet. Most importantly, future team members must have a strong sense of dedication to our customers’ happiness.

Job Description

  • Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
  • Going the extra mile to ensure customers’ needs and expectation are met.
  • Actively involved in refining customer experience through customer feedbacks and observing daily operations.
  • Proactive and initiative to constantly improve internal processes.

Requirements

  • Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
  • Cheerful and friendly disposition when communicating with customers.
  • Strong sense of dedication to our customers’ happiness.
  • Process-oriented and good attention for detail.
  • Accountable and responsible team-player.
  • Able to work independently and also as a team.
  • Past experience in either operations or customer service will be a plus.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

JIJI PTE. LTD.

Industry:

Jiji Pte. Ltd. is an international company based in Singapore. It was founded in 2010 as an online marketplace for buyers and sellers in Singapore and the nearby region. Jiji Pte. Ltd. has grown steadily to become a leader in the e-commerce space, and today it operates more than 50 websites in 10 different languages. It provides a wide range of products and services, including digital goods, apparel, fashion, electronics, toys, books, and furniture. The company is constantly looking for new ways to improve the customer experience and to make the process of buying and selling easier. Jiji Pte. Ltd. strives to become the number one online marketplace in Southeast Asia. By leveraging the latest technologies, the company offers competitive pricing and quality customer service for buyers and sellers.

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