Customer Service Executive ( Call Center ) Jobs at Qxpress in Singapore

Published 9 months ago

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Qxpress is currently seeking applicants for the position of Customer Service Executive ( Call Center ) in the Singapore area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Other skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately $2,200 - $6,700 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Qxpress operates within the Transportation, Logistics, & Supply Chain and Storage industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Qxpress
Position:Customer Service Executive ( Call Center )
Region:Singapore
Job Function:Other
Seniority Level:Mid-Senior level
Salary:SGD 2.200 - SGD 6.700 per Month
Employment Type:Full-time
Industry:Logistics, Supply Chain and Storage, Transportation

Job Description

We are an e-commerce logistics company based in Toh Guan Road, Jurong.

We are looking to hire additional full-time customer service executives .

Job Responsibilities

  • Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
  • Provide excellent customer service and attend to partner’s request of assistance.
  • Advise clear and accurate information based on sellers/partners/internal staff enquiries.
  • Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
  • Follow up on cases proactively and attentively.
  • Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
  • Other ad-hoc duties as assigned.

Job Requirements

  • Only Singaporeans
  • Able to start immediately will be preferred!
  • Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!

Remuneration

  • Basic Salary – $200 (Probation) to $2300 (confirmed)
  • Attendance Incentive: $200 monthly for good attendance! (No lateness or absences)
  • Performance Incentive: $100 monthly depends on performance appraisal
  • Tenure allowance – after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
  • E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
  • Meal Allowance for any day’s overtime more than 2 hours – $10
  • Overtime pay eligible

Working Hours: 5.5 days

  • Mon-Fri: 9am – 6pm
  • Sat – 9am to 1pm

Other Information

  • Casual wear: Tee, Jeans, Covered shoes e.g. sports shoes
  • Please submit your updated resume through the Apply Now link.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Qxpress

Qxpress is an international delivery service company, which focuses on providing the highest quality services to its customers. The company specializes in providing delivery services for both domestic and international markets, and strives to deliver quality, speed and reliability with every shipment. The company’s mission is to ensure that all its customers receive their shipments in a timely and secure manner, while offering competitive rates and customer service.

Qxpress provides customers with various delivery services, depending on their needs. It offers same-day and next-day delivery, express delivery, as well as standard shipping. Additionally, the company provides a wide range of additional services, such as document tracking, temperature control, and packaging solutions. Qxpress also offers customers a variety of value-added services, such as custom clearance, insurance, and consulting services.

Qxpress guarantees customers a reliable and safe delivery experience by adhering to the best practices in the industry. The company takes a proactive approach to customer service by offering its customers quick responses and solutions to their needs. Moreover, Qxpress is committed to providing the best quality services, while also being environmentally-friendly and cost-effective.

Check other vacancies from the company: Qxpress