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CUSTOMER SERVICE EXECUTIVE Jobs at BIDFOOD SINGAPORE PTE. LTD. in Singapore

Published 5 months ago

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BIDFOOD SINGAPORE PTE. LTD. is currently accepting applications for the position of CUSTOMER SERVICE EXECUTIVE in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

BIDFOOD SINGAPORE PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:BIDFOOD SINGAPORE PTE. LTD.
Position:Customer Service Executive
Region:Singapore
Job Function:Other
Seniority Level:Mid-Senior level
Employment Type:Full-time

Job Description

Job Description

  • Manage customer orders from inception to delivery and through the entire order-to-cash cycle
  • Liaise with other teams to resolve requests/issues in a timely manner
  • Administer return processing & credit/debit price adjustment
  • Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
  • Take corrective actions to resolve customer issues or order fulfilment inefficiencies
  • Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements

  • Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
  • Min Diploma in Business Admin / Supply Chain
  • Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
  • Experience of encouraging others to work to KPI’s/SLA’s
  • Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

BIDFOOD SINGAPORE PTE. LTD.

Industry:

Bidfood Singapore Pte. Ltd. is a leading foodservice wholesaler and distributor in the region. Established in 1987, Bidfood Singapore is committed to providing international foods, equipment, and services of superior quality and value to our customers. We offer a wide selection of international and local products, custom-order channels, strategic sourcing, logistics, and continued support to ensure our customers businesses run efficiently and profitably. Our customers can look to us to support their business in a dynamic and ever-changing economy.

We have a network of offices and warehouses located in Singapore, Malaysia, Thailand, Indonesia and Vietnam. Our team of experienced professionals, supported by the latest technology, focus on providing excellent customer service, accurate deliveries and customization of orders according to each customer’s individual needs. We have a team of dedicated professionals that constantly strive for excellence in customer service and satisfaction.

We have earned a reputation as a reliable and trustworthy partner for our customers. Our commitment to quality and customer satisfaction has been unshakable since our establishment and it continues to be our guiding principle.

At Bidfood Singapore, we understand that each customer has individual needs and our goal is to consistently exceed expectations. From sourcing the freshest, highest quality ingredients to ensuring that all orders, no matter how large or small, are fulfilled on time and accurately, Bidfood Singapore remains at the trusted source for customer success.

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