Customer Service Assistant/Executive Jobs at Easmed in Singapore

Published 12 months ago

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Easmed is currently seeking applicants for the position of Customer Service Assistant/Executive in the Singapore area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately $1,900 - $6,500 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Easmed operates within the Medical Device industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Easmed
Position:Customer Service Assistant/Executive
Region:Singapore
Job Function:Other
Seniority Level:Entry level
Salary:SGD 1.900 - SGD 6.500 per Month
Employment Type:Full-time
Industry:Medical Device

Job Description

Responsibilities

  • Handle enquiries promptly and communicate professionally with customers from various channels such as emails and whatsapp.
  • Provide product and service information to customers
  • Provide application support & simple troubleshooting of equipment
  • Process appointments, service bookings and orders at outlet and E commerce platform
  • Handle customer feedback and escalate where necessary
  • Collate and analyze customer feedback
  • Track and report on customer service KPI and metrics
  • Establish strong customer satisfaction experience
  • Track, maintain and monitor customer records
  • Manage customer loyalty strategies
  • Manage online store inventory
  • General support for retail and online business strategies
  • Handle general reception work

Requirements

  • At least 1 year of customer service/ retail experience preferred.
  • Minimum O levels and above
  • Enthusiastic team player who can work independently.
  • Positive mind-set and service attitude.
  • Patient and professional.
  • Strong sense of urgency.
  • Good spoken and written English.
  • Able to speak Mandarin.
  • Excellent communication and interpersonal skills.

Working hours

Monday to Friday 9am to 6pm

Alternate Saturday 9am to 1pm

Having a Growth mindset, being customer focused and able to work independently as well as collaboratively in a team are desired attributes. You are invited to apply online with a comprehensive resume.

We regret to inform that only shortlisted candidates will be contacted.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Easmed, so as not to find unwanted events ^_^.

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Company Information

Easmed

Industry: Medical Device

Easmed is a medical device company that has been providing innovative products and services for the healthcare industry since 1997. Our mission is to improve the lives of our customers and the people they serve through advanced technologies and revolutionary solutions. We strive to provide the highest quality products backed by strong customer service and excellent technical support. Our products are used in hospitals, clinics, universities, research centers, and other healthcare settings around the world. Easmed provides technologically advanced medical devices, medical imaging products, and services that help healthcare professionals save lives, reduce costs, and enhance the quality of care. Our products and services are designed to deliver superior performance and reliability, including advanced medical imaging equipment, patient monitoring systems, robotic surgical systems, and telemedicine solutions. We are committed to delivering and supporting the latest medical advances with the highest degree of quality and precision.

Check other vacancies from the company: Easmed