Customer Service and Sales Executive Jobs at LEARNING POINT KIDS PTE. LTD. in Singapore

Published 10 months ago

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Company LEARNING POINT KIDS PTE. LTD. is offering job opportunities for the position of Customer Service and Sales Executive in the Singapore area. The job type available is Full-time.

We are looking for candidates who possess Sales and Business Development skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.

LEARNING POINT KIDS PTE. LTD. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:LEARNING POINT KIDS PTE. LTD.
Position:Customer Service and Sales Executive
Hybrid
Region:Singapore
Job Function:Sales and Business Development
Seniority Level:Mid-Senior level
Employment Type:Full-time

Job Description

We are looking for an enthusiastic and skilled customer engagement executive to provide high-quality and effective support in implementing communications and engagement initiatives. He / She will possess the ability to take initiative to complete complex tasks and projects quickly and autonomously, and react with appropriate urgency to situations that require a quick turnaround.

Job Responsibilities

  • Acquire and maintain strong knowledge of the organisation’s programmes, services and processes
  • Keep abreast of latest MOE initiatives to stay relevant with customers’ needs
  • Actively promote and upsell programmes to both prospective and existing customers
  • Attend to customers’ needs and enquiries in a prompt and service-oriented manner
  • Build rapport and maintain a positive relationship with all customers
  • Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner
  • Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre’s SOPs
  • Maintain an updated record of customer interactions, including inquiries, feedback and complaints
  • Escalate unresolved customers’ feedbacks and grievances promptly to the Centre Manager or Management
  • Provide support and assistance to teachers and students whenever required
  • Maintain a strong communication link between teachers and parents to ensure a seamless client experience
  • Assist in other adhoc duties as assigned

Job Requirements

  • Minimum Diploma holder
  • Strong proficiency in spoken and written English
  • Possess emotional maturity and passion for customer service
  • Good team player with ability to work with minimal supervision
  • Able to work shift hours and on weekends (4 weekdays and 1 weekend)
  • Able to travel across branches (Parkway and Thomson)
  • Positive, extroverted and outgoing personality

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

LEARNING POINT KIDS PTE. LTD.

Industry:

Learning Point Kids Pte. Ltd. is a leading provider of innovative, quality early childhood education in Singapore. Founded in 2008, the company is committed to creating a child-centered learning environment in which children are given the chance to develop holistically and reach their full potential. With experienced educators, state-of-the-art facilities, and a creative curriculum, Learning Point Kids Pte. Ltd. strives to be the best educational provider in Singapore. The company offers programs for a wide range of age groups, focusing on building essential skills such as language and literacy, mathematics, socio-emotional and problem solving, and physical development. Learning Point Kids Pte. Ltd. ensures that its teachers have the best training and are well-equipped to provide children with the best education and learning opportunities.

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