Customer Experience Executive Jobs at AURUM SMG PTE. LTD. in Singapore

Published 5 months ago

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AURUM SMG PTE. LTD. is currently seeking applicants for the position of Customer Experience Executive in the Singapore area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Business Development and Sales skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately $2,000 - $8,300 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

AURUM SMG PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Position:Customer Experience Executive
Job Function:Business Development and Sales
Seniority Level:Mid-Senior level
Salary:SGD 2.000 - SGD 8.300 per Month
Employment Type:Full-time

Job Description

Job Description

  • Ensure that customer experience excellence is delivered within Core Collective’s business, culture and values
  • Greet and welcome guests as soon as they arrive on to our space
  • Answering phone calls within 3 rings and perform service calls
  • Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
  • Resolve disputes and issues with residents and customers and take ownership of feedback
  • Ensure customers are retained on Core Collective’s platform
  • To perform shift duties – Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
  • Ensure that the whole space is well maintained and that appropriate SOPs and internal processes are being followed
  • Perform other job related duties and responsibilities as may be assigned to you from time to time.


  • 2 years of relevant Customer Service experience (Hospitality background would be an added advanatge)
  • Passionate about providing excellent service to our internal and external clients
  • Willing to go the exra mile
  • Driven to suceed and enjoy problem solving
  • Ability to build and maintain positive relationships with various stakeholders
  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information



Aurum SMG Pte. Ltd. is a leading Singapore-based international logistics and supply chain solutions provider. We provide logistics services for customers in the transportation, warehousing, distribution and other segments of the logistics chain. With over 20 years of experience, we are committed to providing our customers with the best end-to-end logistics services. We offer a comprehensive range of solutions, including freight forwarding services, contract logistics, air and sea freight solutions, warehousing, e-commerce and distribution, as well as specialized services such as return logistics, hazardous material handling and packaging. Our teams combine local expertise with global reach, leveraging the latest technology and industry-specific expertise to provide tailored solutions to meet the needs of our customers. We strive to offer optimal solutions to ensure our customers’ supply chains are cost-effective, efficient and well managed.

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