Customer Care Representative Jobs at EMERSON AUTOMATION SOLUTIONS FINAL CONTROL SINGAPORE PTE. LTD. in Singapore

EMERSON AUTOMATION SOLUTIONS FINAL CONTROL SINGAPORE PTE. LTD. is currently accepting applications for the position of Customer Care Representative in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,100 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

EMERSON AUTOMATION SOLUTIONS FINAL CONTROL SINGAPORE PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Job Summary

If you are looking for a new opportunity in the field of Order Administration, Emerson has an opening for you! We are seeking for Customer Support Representative who will handle accurate and timely administration of customer orders and KOB3 backlogs. The role will ensure orders are met and in compliance with customer requirements and product specifications.

In This Role, Your Responsibilities Will Be

• Coordinate between plant and sales offices (LBP) for Tier 1 KOB3 orders.
• Provide updates and status reports to sales office or customer as required.
• Coordinate with plant team to get order status and support prioritization.
• Support resolution of customer inquiries and adherence to customer request date.
• Supervise customer change orders appropriately.

Customer And Sales Office Communication

• Work with subject matter expert to respond to customer inquiries within 24 hours.

Managing Orders

• Proactively handle KOB3 backlog.
• Ensure all orders are managed and have been entered accurately to ensure correct product specification, agreed delivery, certification, and documentation requirements.

Communication Of Shipping, Resolve Invoicing Issues

• Coordinate inspection if required.

Status Updates

• Assist in sales shipment forecasting.
• Provide reporting on order status.
• Follow up on commitments and delivery achievements with the plant.

Change Order Management

• Provide technical and application support for customer inquiries.
• Manage change order process.

Who You Are

You quickly and critically take action in fast-paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You anticipate customer needs and deliver services that are beyond customer expectations.

For This Role, You Will Need

• Degree in Business related field or equivalent experience.
• Minimum 2 years of work experience in customer facing role.
• Strong customer support skills; strong communication (written and verbal) skills.
• Ability to multi-task and manage competing priorities.
• Proficient in a variety of software programs including customer relationship management and ERP software.
• Ability to comprehend technical specifications.

Benefit

• gain experience
• taught first
• Get bonus if overtime