CSO (Call Centre) Jobs at U3 INFOTECH PTE. LTD. in Singapore

Published 9 months ago

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U3 INFOTECH PTE. LTD. is currently seeking applicants for the position of CSO (Call Centre) in the Singapore area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Other skills and have a minimum of Executive in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately $2,000 - $8,300 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

U3 INFOTECH PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:U3 INFOTECH PTE. LTD.
Position:CSO (Call Centre)
Region:Singapore
Job Function:Other
Seniority Level:Executive
Salary:SGD 2.000 - SGD 8.300 per Month
Employment Type:Full-time

Job Description

Job Responsibilities & Duties

  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
  • within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

The following would depend on the experience of the candidate and on need basis:

  • Generates management reports
  • Provides assistance and guidance to junior colleagues
  • Perform other duties as assigned

Minimum Qualification

Diploma in IT or Business or related discipline

Minimum Years/Type Of Experience

  • Minimum 1 year of call center experience
  • having good communication skills (speaking and writing)
  • ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

U3 INFOTECH PTE. LTD.

Industry:

U3 INFOTECH PTE. LTD. is a Singapore-based leading technological solutions provider. The company specializes in providing innovative technology solutions with cutting-edge products to its customers. U3 INFOTECH PTE. LTD. uses the latest technology to develop solutions which are tailored to the needs and specifications of its customers. It adopts a customer-centric approach with a focus on continuous improvement to ensure the highest degree of customer satisfaction. The company utilizes its extensive industry experience and knowledge of technology and engineering to develop solutions which meet its customer’s specific needs. U3 INFOTECH PTE. LTD. believes in developing long-term relationships with its customers in order to create a successful partnership. It strives to partner with its customers in order to create products that will help their businesses succeed. U3 INFOTECH PTE. LTD. is committed to providing cost-effective, reliable and innovative products and solutions to its customers.

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