Call Centre Agent Jobs at Agape Connecting People Pte Ltd in Singapore

Published 12 months ago

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Agape Connecting People Pte Ltd is currently accepting applications for the position of Call Centre Agent in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately $2,100 - $6,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Agape Connecting People Pte Ltd operates within the Professional Training and Coaching industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Agape Connecting People Pte Ltd
Position:Call Centre Agent
Region:Singapore
Job Function:Other
Seniority Level:Entry level
Salary:SGD 2.140 - SGD 6.000 per Month
Employment Type:Full-time
Industry:Professional Training and Coaching

Job Description

  • Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
  • Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
  • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
  • Enter details of all the interactions accurately in the designated interaction management system.
  • Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

  • Good communication skills in English
  • Proficiency in other languages/dialects may be required depending on programme requirements
  • Proficient in Microsoft Office applications
  • Ability to work shifts, weekends, and public holidays when required

Ability to handle difficult interactions in a professional manner

  • Must possess Higher NITEC/A-Level/Diploma/Degree
  • At least 2 years of relevant working experience in contact centre, customer support and customer service functions

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Agape Connecting People Pte Ltd

Agape Connecting People Pte Ltd is a leading business consultancy firm in Singapore. We provide a comprehensive suite of services designed to help businesses and individuals achieve their goals. With our expertise and knowledge in the ever-evolving local and global markets, we partner with our clients to create tailor-made solutions that suit their specific needs. Our team of experienced consultants offer specialized assistance across sectors such as corporate strategy, people management, digital transformation, and technology. Our mission is to help businesses and individuals build a better future through intelligent and creative solutions. If you’re looking to make a difference in your business or yourself, contact us today to find out how we can help you realize your ambitions.

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