Call Center Officer Jobs at AEON SEARCH CONSULTING PTE. LTD. in Singapore

Published 9 months ago

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Company AEON SEARCH CONSULTING PTE. LTD. is offering job opportunities for the position of Call Center Officer in the Singapore area. The job type available is Full-time.

We are looking for candidates who possess Other skills with Entry level experience. We value honesty, discipline, and responsibility in our employees.

The estimated salary offered by the company is quite competitive, around $2,200 - $6,700 (per Month). However, the salary may vary depending on the company's decision.

AEON SEARCH CONSULTING PTE. LTD. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:AEON SEARCH CONSULTING PTE. LTD.
Position:Call Center Officer
Region:Singapore
Job Function:Other
Seniority Level:Entry level
Salary:SGD 2.200 - SGD 6.700 per Month
Employment Type:Full-time

Job Description

Our clients is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Customer Service Team is the 24×7 key point of contact for customers on their queries with regards to the company’s products and services, and they are looking for people with excellent communication skills to join the team!

Key Responsibilities

  • Effectively and promptly handle and resolve customer queries received via phone or email.
  • Follow up closely with internal parties for resolution when first call resolution is not possible, before reverting to the customer.
  • Accurately and timely log all customer queries and follow-up interactions into CRM.
  • Achieve individual and team goals.
  • Proactively escalate query trends or potential issues to team lead/manager.
  • Perform other assigned duties and/or project work.

Requirements

  • Minimum Diploma and/or 2 to 3 years of relevant contact center/customer service experience.
  • Advantageous to have proficiency in local languages/dialects.
  • Strong communication skills.
  • Demonstrated passion for problem-solving, with the ability to identify root causes and pursue effective solutions.
  • Capable of working independently and as part of a team.
  • Resourceful and able to perform well under pressure.
  • Fast learner, capable of quickly grasping a constantly evolving variety of products and services.
  • Able to commit and to work on rotating shift (morning / night)

We regret only shortlisted candidate will be notified.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

AEON SEARCH CONSULTING PTE. LTD.

Industry:

AEON Search Consulting PTE. LTD., founded by Mr. Vincent Lee in 2004, is a leading recruitment and consulting firm in Singapore. Our mission is to be the desirable recruitment and consulting provider of choice for both clients and candidates. We pride ourselves on providing excellent recruitment services in a more innovative and customer-focused manor.

We are recognized for our:

  • End-to-end recruitment services
  • Expert advice to clients through market analysis and insights
  • Vast industry network and expert relationships
  • Innovative approaches to creating win-win solutions for clients and employees

Our team offers a wide range of services that include recruitment for companies, personnel placement and executive searches, personal assessments, strategic workforce planning and HR consulting. We are specialized in various areas such as finance, engineering, sales & marketing, human resource management, logistics & warehousing, and many more.

We are dedicated to providing job seekers and clients with an exceptional experience. Our commitment to quality and innovation ensure that our services remain continually relevant and valuable. We take a proactive approach to understanding our clients’ needs and strive to provide excellent customer service. We have developed a comprehensive network of resources and unique approaches that have enabled us to successfully recruit for and place suitable candidates in the right positions.

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