Call Center Agent Jobs at AGAPE CP HOLDINGS PTE. LTD. in Singapore

Published 8 months ago

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AGAPE CP HOLDINGS PTE. LTD. is currently accepting applications for the position of Call Center Agent in the Singapore area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately $2,000 - $7,100 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

AGAPE CP HOLDINGS PTE. LTD. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:AGAPE CP HOLDINGS PTE. LTD.
Position:Call Center Agent
Region:Singapore
Job Function:Other
Seniority Level:Entry level
Salary:SGD 2.000 - SGD 7.100 per Month
Employment Type:Full-time

Job Description

  • Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
  • Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
  • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
  • Enter details of all the interactions accurately in the designated interaction management system.
  • Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

  • Good communication skills in English
  • Proficiency in other languages/dialects may be required depending on programme requirements
  • Proficient in Microsoft Office applications
  • Ability to work shifts, weekends, and public holidays when required
  • Ability to handle difficult interactions in a professional manner
  • Must possess Higher NITEC/A-Level/Diploma/Degree
  • At least 2 years of relevant working experience in contact centre, customer support and customer service functions

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

AGAPE CP HOLDINGS PTE. LTD.

Industry:

AGAPE CP HOLDINGS PTE. LTD. is an innovative and dynamic company specializing in creating durable, energy-efficient solutions for the construction and engineering industry. Our team is dedicated to providing quality products and services that meet the highest standards. We are committed to ensuring customer satisfaction and providing superior customer service. With a team of experienced professionals, we strive to be the leader in providing top-notch services for our clients. We offer a complete suite of services from sourcing, design, and installation of innovative solutions to complete maintenance and after-sales support. Our goal is to consistently meet or exceed customer expectations and deliver exceptional value. We are committed to ethical and honest practices and strive for excellence and efficiency.

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