Butler Service Agent (Telephone Operator) Jobs at ST. REGIS HOTEL SINGAPORE in Singapore

ST. REGIS HOTEL SINGAPORE is currently accepting applications for the position of Butler Service Agent (Telephone Operator) in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Management and Manufacturing skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately $2,000 - $7,100 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

ST. REGIS HOTEL SINGAPORE operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.

Benefit

• gain experience
• taught first
• Get bonus if overtime