Business Analyst Jobs at WORKFORCE OPTIMIZER PTE. LTD. in Singapore

Published 11 months ago

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WORKFORCE OPTIMIZER PTE. LTD. is currently accepting applications for the position of Business Analyst in the Singapore area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Research, Analyst, & Information Technology skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

WORKFORCE OPTIMIZER PTE. LTD. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:WORKFORCE OPTIMIZER PTE. LTD.
Position:Business Analyst
Hybrid
Region:Singapore
Job Function:Analyst, Information Technology, Research
Seniority Level:Mid-Senior level
Employment Type:Full-time

Job Description

We’re in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We’re seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers’ trust, you’ll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we’d love to meet you

Responsibilities

  • Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
  • Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
  • Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
  • Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications

  • Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
  • Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
  • Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
  • A quick learner and displays high willingness to learn
  • Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
  • Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
  • Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

  • Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
  • Hone your ability to apply analytical & technical skills apart from a pure customer service role.
  • Mentorship to manage internal and external stakeholders.
  • Diverse opportunity for career advancement

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

WORKFORCE OPTIMIZER PTE. LTD.

Industry:

Workforce Optimizer Pte. Ltd. is a leading provider of comprehensive and effective workforce optimization solutions. With a focus on creating innovative solutions in the human resources space, Workforce Optimizer has become one of the best providers of workforce planning, optimization and consulting services. Our team of experts provide essential services to analyze, plan, and optimize your human resources capital from the micro-level to the macro-level. We offer a full suite of products and services designed to help our clients meet their workforce objectives and goals. Our innovative approach to workforce optimization enables clients to leverage technology to expand their scale, increase their visibility into their total labor resources, and reap maximum value from their human resources capital.

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